Evaluating availability of low cost labor source is an important aspect to consider when establishing new operations units. Contact centers are not an exception in this regard. However, the nature of call center operations requires a constant supply of labor force since not many people are willing to work odd shifts for long periods in their lives. Yet, college and university students represent a very attractive and beneficial segment of transient workers for call offices.
Most of students pursuing a degree are still in need to earn money to pay for their tuition. In addition, unlike people that have families or other community obligations, students are often available and willing to take odd shifts late at night or early in the morning. Consequently, students make themselves an attractive low cost labor source and possess adequate knowledge and skills.
However, employing students for work requires quite considerable corporate decision making. Although students from universities, colleges and vocational schools most probably won’t become constant workers, they are readily available for short periods and can become transient workers at call centers. In addition, students are less vulnerable and influenced by employment cycles that affect employment and, consequently, operations in a number of industries. They are well-prepared to call and answer calls of customers with appropriate courtesy.
Benefits of employing students as transient workers at call centers are:
Students are willing to take odd shifts that are not suitable for most other people;
Students have sufficient communication skills as well as academic credentials to service calling customers with appropriate courtesy;
Students are an excellent low labor cost source since they are willing to earn extra money to pay for their tuition as well as entertainments.
The only drawback of considering students as potential workers at call center is the fact that they might place their job to the second place, while giving the first priority to the studies. Thus, call center managers might need to seek for compromises that would allow students choose schedule to work part-time and pursue educational excellence at the same time.
It is obvious that college and university students can become valuable asset of call centers as most of them possess necessary communication and technical skills. Furthermore, numerous universities, colleges, as well as vocational schools now offer invaluable certification programs that equip students with so much needed skills and competencies for working at a virtual office. Thus, locating contact centers nearby educational centers is most likely to turn out a beneficial and quite profitable enterprise.